Need support or have a question?
Our team is here to help
Talk to call centre
Interested in MGA? Do you need a help?
Just pick up the phone to chat with a member of our team
Submit an enquiry form
Do you have legal enquiry?
Do you have general enquiry?
Contacts by Department
General Enquiries
Employment Advisory (HR & Legal)
Membership & Training Enquiries
Media Enquiries
Partnership Opportunities
Frequently Asked Questions
We’ve answered some of the most frequently asked questions.
1. How do I become a member of MGA Independent Businesses Australia?
To join, complete the online membership application form on our website. Once submitted, our team will contact you to discuss your individual circumstances and provide membership details.
2. What are the benefits of becoming a member?
Members receive access to a range of services, including:
- Legal and industrial relations support
- Free access to policies and templates
- Discounted industry-specific training
- Exclusive deals on insurance and utilities
- Regular industry updates through newsletters and publications
- Opportunities to network at industry events
3. How do I log in to the member portal?
Click on the ‘Member Login‘ link at the top of our homepage. Enter your registered email address and password to access the portal. If you encounter issues, please contact our support team at 1800 888 479 or email
4. I forgot my login details. How can I recover my account?
On the login page, click ‘Forgot your password?’ and enter your registered email address. You will receive an email with instructions to reset your password. If you do not receive the email, check your spam folder or contact our support team for assistance.
5. How can I update my contact information?
After logging into the member portal, navigate to your profile settings to update your contact information. For further assistance, contact our support team at 1800 888 479 or email membership@mgaiba.org.au.
6. What types of businesses can join MGA Independent Businesses Australia?
We represent a diverse range of independent businesses, including:
- Grocery and supermarket retailers
- Liquor stores
- Timber and hardware merchants
Our members operate under various banners such as IGA, FoodWorks, Cellarbrations, and Mitre 10.
7. How do I renew my membership?
Membership renewals are processed annually. You will receive a renewal notice via email with instructions on how to renew your membership. For assistance, contact our membership team at 1800 888 479 or email
8. Can I access training resources as a member?
Yes, members have access to a variety of training resources, including:
- Food safety
- Customer service
- Workplace health and safety
Training is available at discounted rates for members.
9. What is the MGA Independent Businesses Australia Code of Conduct?
The Code of Conduct outlines the ethical standards and expectations for our members. It covers areas such as business practices, compliance with laws, and community engagement. Members are encouraged to adhere to the Code to maintain the integrity of the association.
