In recent months, we’ve seen an increase in member enquiries relating to WorkSafe inspections in Victoria, reflecting a noticeable uplift in inspection activity across the sector.
In response, we’ve compiled practical guidance and tools to help your store meet your workplace health and safety obligations, maintain a safe environment, and support your team effectively.
This update provides key steps, recommended policies, and tools to ensure your store is prepared for inspection and operating in line with current legislation.
Prepare your store for inspectionWe recommend you take the following steps to ensure your store is prepared for a WorkSafe inspection:
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Recommended Policies and Implementation
Having these policies in place – and properly implemented – is essential to demonstrating compliance during a WorkSafe inspection.
- Grievance Investigation Policy and Procedure
- General Workplace and OHS Policy
- Health and Safety Dispute Resolution Procedure
- Aggressive Customers Policy
Policy Implementation Guidelines
Giving your team a policy is only the beginning. To make it truly work in your store:
- Make sure your team understands it – Share the key points in plain, easy-to-understand language so your team knows exactly what’s expected.
- Encourage questions – Give your team the chance to ask and get answers.
- Confirm understanding – Have employees sign the policy to confirm they understand it.
Download Policy Implementation Guide
Practical Tools for Customer Safety
MGA has developed posters to help manage customer aggression. Displaying these in your store reinforces safety messages and supports your staff in handling challenging situations.
Stay compliant and supported
If you need support meeting your work health and safety obligations, MGA can connect you with our trusted partner, SafeScope, to take the complexity out of WorkSafe requirements.
Contact our Employment Advisory team on 1800 888 479 or submit an enquiry.
